Nico on Point Services

🖥️ Remote Customer Service In today’s world, great service doesn’t need to be face to face. With remote customer service, I help businesses stay connected to their clients — no matter where they are. Whether it’s answering support questions, handling follow-ups, or solving small technical issues, I make sure your customers feel heard, helped, and valued. Communication is personal, clear, and always focused on finding a solution that works. If you need someone reliable who can represent your company online and keep your customers happy from a distance, I’m ready to step in. Professional support. Human approach. Wherever you are.

• Remote diagnostics & troubleshooting (Windows, macOS, Linux)
• Software installs & configuration (drivers, utilities, tools)
• Email & accounts: Outlook / Microsoft 365 / Gmail setup & fixes
• Backups, data transfer, and basic data recovery
• Security hardening: updates, antivirus, safe settings
• Network help: Wi-Fi optimization, router setup, VPN
• NAS & camera systems: basic setup and troubleshooting
• Website updates and small content changes
• Performance tuning for workstations and gaming PCs

I use secure, invite-only tools for screen sharing and support, with clear communication at every step. Support available in English, German and Dutch.

Tell me what you need — if on-site is required, I’m based in Värmland and travel across Sweden. Use the contact form and I’ll get back to you soon.

• Channels: phone, email, chat (Teams/Zoom), social DMs
• Ticketing & CRM: Outlook/Microsoft 365, Gmail, Zendesk/Freshdesk/Jira Service Management
• Tasks: intake & triage, troubleshooting, order/status queries, appointment booking, simple billing & returns
• Process: clear notes, follow-up, and knowledge-base updates
• KPIs I care about: first-contact resolution, response times, customer satisfaction
• Languages: English, German, and Dutch

I use secure, invite-only tools for screen sharing. Short assignments or ongoing support — your choice.

Good service is about trust. When you reach out to me, you’ll always get a real person who listens, understands, and delivers. Simple, honest, and on point — just how service should be.

So tell me what you need, and let’s make your plan a reality. Fill out the contact form and I’ll get back to you soon.